The member's plan restricts this service, and the payer has pointed you at the benefit document instead of naming the restriction.
Find out which, first
Pull the benefit document for that member's specific product, not the payer's general policy, and find the restriction. If the document does not contain one, ask the payer in writing to name it. A denial that cannot cite its own rule is worth appealing.
N130 commonly rides alongside these. Our reading, not a published mapping: X12 publishes no adjustment-to-remark table.
| Code | What that one means |
|---|---|
| PR 96 | Not a covered charge under this plan. |
| CO 97 | The payer says this is already paid inside another service. |
| CO 151 | The payer says the records do not support this many units or visits. |
Upload your denial export 4 columns. No patient data. One page back.